Shipping policy

Last updated: October 17, 2026

Where we ship. We ship to addresses in the contiguous United States. Alaska, Hawaii, Puerto Rico and U.S. territories are not available at this time.

Shipping cost. Shipping to the contiguous United States is free; the cost is included in the product price.

Processing and delivery time. Orders ship from a U.S. fulfillment center within 1-3 business days after payment and usually arrive 3-6 business days after they ship. Between October 15 and January 14 (holiday season) carriers and warehouses are busier: please add about 2 business days to these estimates. Orders placed on Friday or over the weekend may take longer to leave the warehouse. We cannot guarantee delivery by a specific date, including holidays.

Tracking. When your order ships you will receive an email with a tracking number.

Address accuracy. Please check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-shipping, and the customer pays the cost of re-shipping.

Lost or damaged packages. If your order has not arrived within 10 business days of the shipping date, or arrives damaged, email us at camilo@alpakitas.com with your order number and, for damage, photos. We will review each case and fix it.

Order cancellation. You can cancel before your order ships; see our Refund Policy.

Sales tax. ANDES GIFTS LLC operates this store as a limited liability company. Any taxes that apply to your order are shown at checkout before you pay.

Contact. ANDES GIFTS LLC, 20 E Halsey Road, Parsippany, NJ 07054, USA, camilo@alpakitas.com.